Refund Policy

Effective date: 2026-08-07

※ This document is a plain-language summary of our refund rules provided to aid understanding. The legally binding terms are set out in Article 8 of the Terms of Service(Paid Services, Payment, Withdrawal of Subscription, and Refunds).

1. Pricing and Payment

TLOG offers some features as a paid subscription, and at checkout you can choose between auto-renewing and fixed-term billing. Domestic payments (KRW) are processed through the payment gateway Toss Payments Corp.; listed prices include 10% value-added tax (VAT) and match the amount actually charged. International payments are processed in U.S. dollars (USD) through our Merchant of Record, Polar Software Inc., and taxes such as VAT and sales tax are charged by Polar at checkout based on your region of residence. The refund rules apply identically regardless of payment method, and refunds are processed in the currency of payment.

2. Withdrawal of Subscription (within 7 days of payment)

Under the Act on the Consumer Protection in Electronic Commerce, if it is within 7 days of the payment date and you have not used the service, you may withdraw your subscription and receive a full refund of the amount paid.

Here, "using the service" means having created and saved at least one trading journal entry (trade record) after payment, whether by direct entry or CSV upload.

3. Mid-term Cancellation (once use has begun or 7 days have passed)

Once you have begun using the service or 7 days have passed since the payment date, we refund the balance after deducting a pro-rated amount for the period used. There is no separate penalty for mid-term cancellation.

Refund calculation

Refund = Amount paid − (Amount paid × Days elapsed ÷ Total subscription days)

Days elapsed run from the payment date to the cancellation request date; cancellation on the same day use begins counts as 1 day.
Total subscription days are based on 30 days for a monthly subscription and 365 days for an annual subscription.
The amount paid and the refund include taxes such as VAT.

4. Auto-renewing and Fixed-term Billing

Auto-renewing billing is charged automatically each billing cycle, and we notify you in advance before the next payment. Fixed-term billing is charged once per month for the number of months you select, and when the committed period ends, no further charges are made and the plan automatically switches to the free plan. In both cases, mid-term cancellation and refunds follow the rules above.

5. Additional Accounts

A paid subscription includes one account, and you can buy more accounts individually as you need them. When you add one, only the days remaining in the current billing period are charged right away, and from the next billing date it is included in your recurring payment. If the pro-rated amount falls below the card minimum (₩100), the account is added with no charge and billed normally from the next billing date.

Reducing additional accounts takes effect from the next billing date, and no refund is issued for the period already paid. Even if you end up above the account limit, accounts and records you already created are not deleted — you simply cannot create new accounts while over the limit.

Refunding an additional-account charge does not cancel your subscription; only that additional account is reclaimed. For withdrawal within 7 days of payment, please contact support.

6. Company's Fault

If you were unable to use the service normally due to reasons attributable to the company (service interruption, defects, etc.), you may request a refund of the amount paid regardless of the period used or activity.

7. Refund Timing and Method

We process refunds within 3 business daysof the withdrawal or cancellation request date. Refunds are made in principle to the original payment method; if a refund to that method is not possible, we will process it by another method, such as a bank transfer, in consultation with the user. When pro-rating, any amount below the smallest currency unit (won or cent) is rounded up in the user's favor. Free trial periods provided at no cost are not eligible for refunds.

8. Cancellation and Refund Requests

You can cancel your subscription directly under Settings → Billing. For refund-related inquiries, please contact Support or the contact below.

Contact: tlog@tlog.ai.kr / 티로그(TLOG)